At Mum Stores, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a refund subject to the following conditions:
Refunds are applicable for products that are damaged, defective, expired, or incorrectly delivered.
Requests for refunds must be submitted within 3 days of delivery.
Perishable items such as fresh produce are eligible for refunds only if reported on the day of delivery.
Contact our customer support team at info@mumstore.co.in or through the “Help” section in the app/website.
Provide your order number, product details, and reason for the refund request.
Our team may request photographs or other supporting evidence of the issue.
Once your request is reviewed and approved, the refund will be processed to your original payment method within 7–10 business days.
In certain cases, we may offer store credit instead of a monetary refund.
Products that have been used or tampered with.
Items purchased during clearance sales or marked as "non-returnable."
We reserve the right to modify this Refund Policy at any time. Changes will be posted on the Platform, and your continued use of the Platform constitutes acceptance of the updated policy.
